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Lecture Recorder x2 User Guide 7-5 Remote Support
7-5
Remote Support
The Lecture Recorder x2 supports remote troubleshooting by Epiphan’s support team. Remote support allows
Epiphan to assist in troubleshooting issues you experience with the device and can also assist with resetting
lost admin passwords. No private information is sent to the Epiphan maintenance server.
Remote support is on by default.
This section describes procedures for the following topics:
l Configure Remote Support
l Disable Remote Support
Configure Remote Support
Remote support is configured by default to connect to the Epiphan maintenance server with the domain name
epiphany.epiphan.com. The device must be able to resolve this domain name to connect to the server and
permit remote support. Remote support uses port 30, therefore this port must be available for communication.
If your device is protected from the Internet by a firewall, speak to your network administrator to configure the
firewall appropriately.
To configure remote support:
1. Connect to the admin interface using your preferred connection mechanism. See Connect to the Admin
Interface.
2. Login as admin.
3. Select the Maintenance link in the Configuration menu; the maintenance page opens.
162
- Lecture Recorder x2 1
- UserGuide 1
- Terms and Conditions 2
- Product Feedback 3
- Specifications 3
- Warranty 3
- Technical Support 3
- New Streaming Features 4
- Table Of Contents 5
- 7-10 Troubleshooting 188 9
- Welcome 10
- This is a tip 11
- Lecture Recorder x2 Overview 12
- What's in the Box? 13
- Back Panel 15
- Quick Start 17
- Step 5: Configure the channel 19
- Step 6: Record the stream 20
- What’s Next? 20
- PART 1: Setup 22
- User Administration 28
- Current User 29
- User Privileges 29
- Removing User Passwords 31
- Overcoming Lost Passwords 32
- Changing the logged-in user 32
- Configure Network Settings 34
- Configure a Static IP Address 35
- Configure DHCP 37
- Tether to a Mobile Network 38
- Perform Network Diagnostics 39
- Configure Date and Time 41
- Change the Time Zone 43
- Examples 47
- Addresses 48
- Exception 48
- PART 2: Sources 50
- Identify sources 51
- Configure a video source 52
- Configure an audio source 54
- Set audio volume 55
- View audio signal strength 56
- Video looks squished 60
- Upload a new EDID 61
- PART 3: Channels 63
- Configure channels 64
- Create a Video channel 66
- Enable and disable a channel 71
- Select a video codec 72
- Select an audio codec 73
- Adjust video quality 75
- Stretch the image 80
- Unstretch the output video 81
- Limit the frame rate 81
- Adjust key frame interval 82
- Customize your channel 84
- Table 17 Time Format options 90
- PART 4: Stream 92
- Stream your video 93
- Choose a streaming option 94
- Retrieve stream URLs 97
- Configure streaming ports 98
- View content from Epiphan TV 101
- Stream content using UPnP 110
- Disable UPnP 112
- Change UPnPdevice name 113
- Samples of stream settings 114
- Streaming slide content 115
- PART 5: Record 116
- Create Recordings 117
- File Maintenance 124
- Rename Stored Files 125
- Download Files Manually 126
- Delete Files Manually 126
- File and Recording Transfer 128
- Safely Eject the USBDrive 138
- 2. Login as admin 139
- Use the Local FTPServer 140
- Command error 143
- PART 6: View 144
- View your video 145
- Viewing with a web browser 147
- Viewing with a media player 148
- Viewing with UPnP 149
- Live Streams 150
- RecordedFiles 150
- PART 7: Maintenance 153
- Use the browser over Ethernet 154
- Use tethering on your device 155
- Power Down and System Restart 160
- Save device configuration 161
- Firmware Upgrade 167
- Install Firmware from a file 169
- Remote Support 171
- Disable Remote Support 173
- Storage Disk Maintenance 174
- Schedule disk check 175
- Perform disk check 175
- Control with HTTPCommands 182
- HTTP Command Examples 183
- Recording Configuration Keys 187
- UPnP Configuration Keys 188
- Broadcast ConfigurationKeys 189
- Audio Configuration Keys 193
- Troubleshooting 197
- Release 3.11 Features 199
- Auto Settings 200
- Mobile and Tablet Features 200
- Other Improvements: 201
- Environmental Information 206
- Other Jurisdictional Issues 207
- Miscellaneous 207
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